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| HOME SUPPORT FEATURES FAQs CONTACTS | |||
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Do you
have a question about Endlesscalls™? This Frequently
Asked Questions (FAQ) page has the answers to just
about anything you'll need to know about our
service.
What is
Endlesscalls™?
Endlesscalls™ is an Internet Telephone
Service that lets you call virtually anyone from
your traditional telephone, your cell phone, and
even your PC! Our comprehensive service gives you
unlimited local and long distance calling anywhere
in the US, Canada, China, Mexico City, and over 40
more international destinations for one low
monthly rate. Why is Endlesscalls™ absolutely
the best solution for me?
Because you'll get:
A smaller phone bill Unlimited domestic and international calling, from your home and cell phone! Features you'd normally pay big bucks for, like Caller ID, Call Waiting, 3-Way Calling, E-mail notification of Voicemail, and many more at NO additional cost Free 411 and 911 services How does Endlesscalls™
work?
It's easy- just connect your telephone
to your high-speed Internet connection using the
Endlesscalls™ Adaptor we supply free of charge. Setup
usually takes less than five minutes, and there's
no software to install! If you have any questions,
our support team is always standing by to help
you. Just call 888-2-GET-ELC (243-8352).
Do I need to buy fancy
equipment to use Endlesscalls™?
Not at all! All you
need in order to take advantage of Endlesscalls™ is:
A high-speed broadband Internet connection
such as DSL or Cable Internet (you DO NOT need a
computer to use Endlesscalls™)
The Endlesscalls™ Adapter, which we'll ship straight
to you as soon as you finish signing up.
Do I have to understand
complicated technology to have Endlesscalls™ work for
me?
No way - that's our job! All you need to
know is that, with Endlesscalls™, you can:
Use your phone exactly as you always have-
people dial your number, your phone rings, and
you answer it. The only difference? Lower phone
bills.
Use your cell phone to make calls (many of
our customers use this feature to take advantage
of our included international calling
destinations).
Use your broadband-connected PC to make
calls.
Can I use my existing
phones?
Yes, you can use your existing phones
with the Endlesscalls™ Adaptor we provide free of charge.
Can I use a home
gateway, router, NAT, or firewall with my Endlesscalls™
service?
Yes. However, the firewall must be
able to act as a SIP application gateway. This is
not a common function of most firewalls. An
alternative is to install the IP phone or Endlesscalls™
Phone Adaptor between the broadband connection and
the firewall. They will then share the public
address of the firewall. In this configuration,
all non-VoIP packets received from the WAN are
automatically forwarded to the firewall.
Do I need a static IP to
use this service?
We will configure the VoIP
equipment to work with your broadband service.
Does Endlesscalls™ service work
over satellite Internet
connections?
Technically, you can use a
satellite Internet connection if the connection
speed is at least 72 Kbps in both directions.
However, we cannot guarantee top-quality service
and performance using anything other than a
broadband connection.
Does Endlesscalls™ support fax
machines, modems, and/or remote alarm
systems?
At this time, our service does not support FAX machines or modems. In addition, the service does not work with remote alarm systems. Can I use a dialup
connection for my VoIP phone?
No. Dialup
internet connections are too slow for VoIP. You
must use a high-speed Broadband Internet (DSL or
Cable) connection.
Does my computer need to
be turned on?
No it doesn't, but your
broadband Internet connection must be active.
Can I use my computer
and an IP phone at the same time?
Yes!
However, your cable or DSL Internet provider may
have requirements that cause a conflict. Check
with your Internet provider.
I Need Help Now!
No
problem - just call our handy technical support
line at 1-888-243-8352,
and one of our techs will be happy to help you. My
Internet Connection
Does Endlesscalls™ service work
over satellite Internet
connections?
Technically, you can use a
satellite Internet connection if the connection
speed is at least 72 Kbps in both directions.
However, we cannot guarantee top-quality service
and performance using anything other than a
broadband connection.
Can I use a dialup
connection for my VoIP phone?
No. Dialup
internet connections are too slow for VoIP. You
must use a high-speed Broadband Internet (DSL or
Cable) connection. About VoIP
What's VoIP?
VoIP
stands for Voice Over Internet Protocol, which is
also known as Internet Telephone Service. Quite
simply, it's technology that enables voice data to
be sent over the Internet. By using your existing
broadband Internet connection and a telephone
Adaptor instead of a standard telephone network,
Endlesscalls™ can offer you more powerful features at a
substantially lower price than your current phone
provider. You can even transfer your existing
telephone number(s) to Endlesscalls™, and add additional
numbers that will ring to the same phone- impress
everyone with your new number in New York City!
How does VoIP
work?
VoIP sends your phone signal across the
Internet (just like email or a web page) and
converts it back into sound at the other end.
Anyone, anywhere, with any telephone can both call
you and receive your calls. Since today's
technology has made Internet call quality as good
as or better than normal telephone conversations,
you have nothing to lose and a whole lot of money
to save!
Does VoIP replace my
telephone line?
It certainly can. Some choose
to keep a cell or land line as well. If your
Internet service provider loses connection or you
lose power, the internet telephone service will be
disrupted. Phone
Numbers, Dialing, and Billing
What happens
to my phone number?
Nothing! Your home number will
remain the same, unless you specifically request
otherwise. In fact, you can even keep your cell
phone number, provided that the number is within
our service area. Check out our Porting Map for
coverage in your area.
Can I change
my phone number after I order Endlesscalls™?
Yes. Simply
contact customer service at 1-888-2-GET-ELC
(243-8352).
Can I get extra phone numbers for my Endlesscalls™ Account? Can I get a remote number? Can I get my Endlesscalls™ number listed in the directory? Does the Endlesscalls™ service support 800 and other toll-free numbers? Can I dial a 900 number from the Endlesscalls™ service? When will I receive my first Endlesscalls™ bill? Can I view my bill online? |
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